Store Policy
Effective Date: September 2, 2025
Welcome to CoTo Imports LLC. We value your business and are committed to providing you with exceptional products and customer service. This Store Policy outlines the terms and conditions that govern your in-store shopping experience with us.
1. Company Information
CoTo Imports LLC
3018 Pico Blvd
Santa Monica, California 90405
United States
2. Workshop Hours
Our operational hours vary—check our website or call for today’s schedule.
Monday –Saturday: 10:00 AM – 4:00 PM
Sunday & Holidays-Closed
3. Payment Methods
We accept the following forms of payment in-store:
Cash/Cheques
Major Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
Mobile Payments ( Venmo, Paypal & Zelle)
All prices are listed in U.S. Dollars (USD) and are subject to applicable sales tax.
4. Returns & Exchanges
Return Period:
All purchases are final. However, items that are defective may be returned within seven days of the original purchase date with a valid receipt. Return shipping labels will be provided through email.
Refund Method:
Approved returns will be refunded to the original form of payment. If the original payment method is unavailable, store credit may be issued.
Exchanges
Exchanges are accepted within the 7 day return window for items of equal or lesser value. Any difference in price will be refunded or charged accordingly.
Exchange Eligibility:
To be eligible for an exchange, items must be:
Unused and in their original packaging
Accompanied by the original receipt
Gift cards
Customized items are not eligible
6. Damaged or Defective Items
Please inspect your purchase upon receipt. If an item is damaged or defective, notify a store associate immediately or contact our customer service team within 7 days of purchase for assistance.
7. Customer Conduct
We strive to create a safe and welcoming environment for all customers. We reserve the right to refuse service to anyone who engages in disruptive, abusive, or unlawful behavior on the premises.
8. Privacy & Security
Customer information is kept strictly confidential and used solely for transaction processing and internal recordkeeping. We do not sell or share your personal information with third parties.
9. Contact Us
For any questions regarding our store policy or your in-store experience, please reach out to us:
Email: sales@cotoimports.com
Phone: +1 (310) 433-7088
Mailing Address:
CoTo Imports LLC
3018 Pico Blvd
Santa Monica, CA 90405