Shipping Policy
Effective Date: September 2, 2025
Thank you for shopping with CoTo Imports LLC. We are committed to providing a reliable and transparent shipping experience for all our customers. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping charges.
1. Company Information
CoTo Imports LLC
3018 Pico Blvd
Santa Monica, California 90405
United States
2. Order Processing Time
All orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays) after your order is placed and payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
For wholesales processing please contact us.
3. Shipping Methods & Estimated Delivery Times
We offer the following shipping options at checkout:
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Standard Shipping (3–7 business days)
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Express Shipping (2–3 business days)
Delivery times are estimates and may vary depending on your location and external factors such as weather or carrier delays.
4. Shipping Charges
Shipping costs are calculated based on the size, weight, and destination of your order. Final shipping charges will be displayed at checkout before you complete your purchase.
5. Domestic Shipping
We currently ship to addresses within the continental United States, including Alaska and Hawaii.
6. International Shipping
Please contact us.
7. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You may track your package using the carrier’s online tracking system.
8. Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please notify us within 7 business days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
9. Customer Service Contact
If you have any questions or concerns about your order or our shipping policy, please contact us at:
Email: sales@cotoimports.com
Phone: +1 (310) 433-7088
Mailing Address:
CoTo Imports LLC
3018 Pico Blvd
Santa Monica, CA 90405
Thank you for choosing CoTo Imports LLC. We appreciate your business and look forward to serving you.
Email: sales@cotoimports.com
Phone: +1 (310) 433-7088
Mailing Address:
CoTo Imports LLC
3018 Pico Blvd
Santa Monica, CA 90405
Thank you for choosing CoTo Imports LLC. We appreciate your business and look forward to serving you.
